We're here to help with all your power grid management gaming needs. Whether you need technical support, want to report a bug, or have suggestions for improvement, our team is ready to assist.
For game crashes, save file issues, performance problems, and general technical difficulties.
Report gameplay bugs, calculation errors, display issues, or unexpected behavior in the game.
Share ideas for new features, gameplay improvements, or user experience enhancements.
For partnerships, licensing opportunities, press inquiries, or commercial collaborations.
Join our developer community, contribute to the project, or report issues on GitHub.
Inquiries about using GridInc in educational settings, curriculum integration, or academic research.
Our support team operates during the following business hours to ensure timely responses to your inquiries:
Monday - Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
Critical Issues: 24/7 monitoring
Server Outages: Immediate response
Data Loss: Priority handling
If you've lost your save file, first check your browser's local storage. If that doesn't work, contact our technical support team with details about when you last played and we'll help you recover your progress.
Performance issues are usually related to browser settings or device specifications. Try clearing your browser cache, closing other tabs, or switching to a different browser. Contact support if issues persist.
Yes! Use the export/import feature in the game menu to transfer your save file between devices. This allows you to continue your progress on any compatible device.
Email bugs@gridinc.co.za with a detailed description of the issue, including what you expected to happen versus what actually occurred. Screenshots or save files help us diagnose problems faster.
Absolutely! GridInc teaches resource management, exponential growth, strategic planning, and basic electrical engineering concepts. Contact our education team for classroom integration support.
We love hearing from our community! Send feature suggestions to feedback@gridinc.co.za. While we can't implement every suggestion, all feedback is reviewed and considered for future updates.
GridInc is developed by a passionate team dedicated to creating engaging, educational gaming experiences.